Professional Certificate in Models of Public Service Delivery
8th - 12th July 2019, London, UK


Service provision by the public sector is one of the main rationales for civil service and public servant activity beyond the core administrative policy functions of large government departments. Internationally, the general public has come to expect a greater role of the state in the provision of the public good and services, though this is often beyond traditional accounting methods of measuring value for money. As a consequence, numerous new models of public service delivery have been tried over the last 15-20 years across a wide range of countries and sector-specific contexts.

Course Overview

Through discussions with leading practitioners in the field, participants will be trained to compare and evaluate different models and providers for service delivery and funding.

Drawing lessons from international case studies, participants will critically evaluate both successes and failures in models of public service delivery and consider how to influence and change policy. Participants will also evaluate new, innovative models and examine practical examples as to how they would be implemented.

This is a specialist training course leading to a Level 5 Chartered Management Institute (CMI) Certificate in Management and Leadership. Upon completion of this week-long course and subsequent successful completion of CMI written tasks, the successful candidate will be awarded a Level 5 CMI certificate in Management & Leadership showing the CMI units achieved. The CMI is the only chartered professional body in the UK dedicated to promoting the highest standards in management and leadership excellence. The professional qualifications offered by the Institute are internationally recognised and sought after.

How You Will Benefit

  • Critically examine models from the voluntary, small business sector and corporate sectors
  • Consider benefits and drawbacks to different approaches
  • Ensure effective regulation of mutuals and private sector providers
  • Examine models of local and central service provision
  • Analyse informal models and arms-length conceptions

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Topics Include:

  • The rationale for the public sector
  • Size of public sector operations and different models in practice and theory
  • Provision of services by private sector providers and those in the third sector
  • Public good in concept and practice
  • Financial implications of new models

Click here for further information on the programme